Frequently Asked Questions

1. Shipping & Delivery

  • How long does shipping take? Shipping times vary depending on your location. Once your order is processed (1-3 business days), you will receive a tracking number. If your tracking doesn't update for more than 30 days, please contact us for a full refund or reshipment.

  • Where do you ship from? We ship from our global fulfillment centers to ensure you get the latest and smartest pet gadgets at the best prices.

  • Can I track my order? Yes! Once your order is shipped, we will email you a tracking number. You can use it to monitor your package's journey.

2. Orders & Payments

  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods available at checkout.

  • Can I cancel my order? We process orders quickly to get them to you as fast as possible. If you need to cancel, please email us at amgroups.shop@gmail.com immediately. Once an order is processed or shipped, we may not be able to cancel it.

3. Returns & Refunds

  • What if my item arrives damaged? Don't worry! If your product is damaged, defective, or incorrect, please email us clear photos/videos and the shipping label at amgroups.shop@gmail.com within 5 days of delivery. We will arrange a replacement or a full refund.

  • Can I return an item if I change my mind? Yes, we accept returns within 7 days of delivery if you are not satisfied. The item must be unused and in its original packaging. Please note that the customer is responsible for return shipping costs.

  • How do I start a return? Simply email us at amgroups.shop@gmail.com and we will provide you with the correct return address and instructions.

4. Product Information

  • Are your gadgets safe for all pets? Yes, we curate our collection with safety in mind. However, we always recommend supervising your pet when introducing a new toy or gadget.

  • What if I have more questions? We’d love to hear from you! Please reach out to us at amgroups.shop@gmail.com, and we will get back to you within 24-48 hours.