Refund policy

Our made-to-order artwork

Each Tails Junction canvas is printed to order in the artwork and size you select. Please review the product images, dimensions and description before ordering. Room photographs are styling examples; measure your wall to choose the right size.

Change of mind and size selection

We do not offer discretionary returns or exchanges because you change your mind, prefer another design, or select an incorrect size. This policy does not limit any rights or remedies you have under applicable consumer law.

Damaged, defective or incorrect items

If your canvas arrives damaged, has a manufacturing defect, or differs from the artwork or size in your order, email amgroups.shop@gmail.com as soon as possible and within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the canvas and packaging. If you cannot provide photographs, contact us so we can discuss another way to assess the issue.

Once the issue is confirmed, we will arrange a replacement at no additional cost or a refund for the affected item, including its applicable original shipping charge. You will not be asked to pay to resolve a confirmed manufacturing error or damage in transit. Do not send a canvas back unless we provide written instructions.

Cancellations and changes

Email us immediately if you need to change or cancel an order. We will check whether production can be stopped. Changes and cancellations are not guaranteed once production has begun. If cancellation is confirmed, we will refund the cancelled order.

Delivery problems

Contact us if your order has not arrived within the expected delivery period or its tracking appears incorrect. We will investigate and work with you on a resolution. If a shipment is confirmed lost, we will arrange a replacement or refund as appropriate, subject to your applicable consumer rights.

Please check your delivery address carefully. If an address supplied at checkout is incorrect, contact us immediately. An additional delivery charge may apply if a replacement shipment is required; we will explain any charge before proceeding.

Refunds and your rights

Approved refunds go to the original payment method. We will notify you when the refund is processed; your payment provider may take additional time to post it.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. For questions or help, contact amgroups.shop@gmail.com.